Starboy Auto Group

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Credit Card on File & Damage Policy

This policy outlines the terms under which Starboy Auto Group requires a valid credit card to be kept on file for all chauffeured vehicle rentals. The language and structure of this policy are consistent with standard practices used by limousine and chauffeured transportation companies operating in the State of Texas. The policy is intended to protect the company from unpaid overage charges, damages, excessive cleaning fees, and violations of rental terms while maintaining transparency and fairness for our clients.

Credit Card Authorization Requirement

All clients are required to provide a valid credit card prior to the start of service. By booking with Starboy Auto Group, the client authorizes us to securely store the credit card information for the limited purposes described in this policy.
The credit card on file may be used for:
  • Charges incurred for exceeding the contracted booking time
  • Physical damage to the vehicle or its interior
  • Excessive cleaning resulting from client behavior
  • Repair or replacement costs due to misuse or negligence
  • Violations of rental terms (including but not limited to smoking, prohibited substances, or unauthorized passengers)

Hourly Overage Charges

All bookings are contracted for a specific duration. If the rental exceeds the scheduled end time, the following applies:
  • Overage time is billed in 1-hour increments at the applicable hourly rate for the vehicle
  • Any portion of an overage increment is rounded up to the next full increment
  • The client’s credit card on file will be charged for all overage time without requiring additional authorization at the time of service

The chauffeur’s log and/or company dispatch records will be used to determine overage time.

Damage and Cleaning Fees

Clients are financially responsible for any damage caused during the rental period, including but not limited to:

  • Torn or stained upholstery
  • Broken glass, fixtures, lighting, or electronics
  • Damage caused by misuse of doors, windows, or partitions
  • Burns, odors, or residue from smoking or prohibited substances
  • Biohazard cleanup (vomit, bodily fluids, or similar conditions)
If damage or excessive cleaning is identified:
  • Charges will reflect the actual cost of cleaning, repair, or replacement, including labor and parts
  • Supporting documentation (photos, invoices, or repair estimates) may be retained by the company

 

Notification of Charges

When feasible, clients will be notified of any additional charges related to overages or damages within 24–72 hours of service completion. However, immediate charging may occur when necessary to prevent loss or ensure timely repair.

Credit Card Storage and Deletion

  • Credit card information is stored securely using industry-standard payment processing systems
  • The card on file is retained only for a limited period after service completion to allow for inspection, damage assessment, and final billing
  • Unless an active dispute or unresolved charge exists, the credit card will be deleted from our system within 7 days after the rental is completed

Starboy Auto Group does not store full credit card numbers internally and does not share payment information with third parties except as required for payment processing or legal compliance.
 
Disputes
 
If a client wishes to dispute a charge:
  • The dispute must be submitted in writing via email to info@starboyautogroup.com within 7 days
  • The company will review all available documentation before making a final determination
  • Chargebacks initiated without prior communication may result in denial of future service

Agreement

By booking a service with Starboy Auto Group, the client acknowledges and agrees to this Credit Card on File & Damage Policy. This policy is considered part of the rental agreement and is enforceable upon confirmation of booking.

Starboy Auto Group Policy: A valid credit card is required to be kept on file for all bookings. The card may be charged for time exceeding the scheduled rental (billed in 1-hour increments), vehicle damage, or excessive cleaning. The card will be securely deleted within 7 days after service completion if no additional charges apply. Submission of payment and confirmation of booking constitutes acceptance of these terms. For more details, please reach out to us at 713-832-8885 or visit our website at www.starboyautogroup.com/terms-and-conditions.