Privacy Policy
Starboy Auto Group, LLC
Last Updated: October 15, 2025
Our Commitment to Your Privacy
At Starboy Auto Group, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, make a reservation, or interact with our website and communication systems.
Information We Collect
Information You Provide to Us
When you make a reservation or contact us, we may collect:
- Name and contact information (address, email, phone number)
- Payment information (credit card details processed securely through our payment processor)
- Emergency contact information
- Dates for reservation and site preferences
Information Collected Automatically
When you visit our website or use our services, we may automatically collect:
- IP address and device information
- Website usage data through cookies
- Location information (with your consent)
How We Use Your Information
We use your personal information to:
- Process reservations and payments
- Provide chauffer services and details for your reservation
- Communicate with you about your reservation
- Send service updates, confirmations, and important notices
- Respond to your inquiries and provide customer support
- Comply with legal requirements and law enforcement requests
- Ensure the safety and security of our vehicles and guests
- Send promotional offers or giveaways (only with your consent)
- Improve our services and facilities
Text Messaging and Phone Communications
VOIP Phone System and Text Messaging
By providing your mobile phone number during reservation or check in, you consent to receive text messages from Starboy Auto Group, LLC:
- Reservation confirmations and updates
- Pick-up/Drop-off reminders
- Important reservation announcements and alerts
- Emergency notifications
- Maintenance updates affecting your reservation
- Promotional offers, giveaways, and events (if you opt-in)
Message and data rates may apply. Text frequency varies based on your interactions with us. You are not required to consent to receive text messages as a condition of purchasing any goods or services.
Opt-Out Instructions
You may opt out of text messages at any time by:
- Reply STOP to any text message
- Reply HELP for help or contact us at info@starboyautogroup.com or 713-832-8885.
Opting out of marketing text messages will not affect your ability to receive important service-related communications through other means.
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only:
- With trusted service providers who help us operate our business (payment processors, reservation systems, VOIP service providers)
- When required by law, court order, or legal process
- To protect the rights, property, or safety of Starboy Auto Group, LLC., our guests, or others
- In connection with a sale or transfer of our business assets
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:
- Secure transmission of payment information using encryption
- Limited access to personal information by authorized personnel only
- Regular security assessments and updates
- Secure storage of physical records
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access the personal information we have about you
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Withdraw consent for text messages at any time
To exercise these rights, please contact us using the information provided.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected information from a child under 13 without proper consent, we will delete that information promptly.
Cookies
Our website uses cookies to:
- Remember your preferences
- Improve your browsing experience
- Analyze website traffic and usage
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal and tax obligations (Texas law requires certain records be kept for specific periods)
- Resolve disputes
- Enforce our agreements
- Support business operations
Generally, we retain guest records for up to seven years for tax and legal compliance purposes.
Texas Privacy Rights
As a Texas business, we comply with all applicable Texas privacy and data breach notification laws. Texas residents have the right to:
- Request information about our data collection practices
- File complaints with the Texas Attorney General if you believe your privacy rights have been violated
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date
- Sending notice to registered guests (for material changes)
Your continued use of our services after changes indicates acceptance of the updated policy. Messages are sent by Starboy Auto Group through its registered 10DLC messaging program
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Starboy Auto Group, LLC: 1500 Waugh Drive, Suite 212, Houston, Tx 77019
Phone: (713) 832-8885 Email: info@starboyautogroup.com Website: https://www. https://starboyautogroup.com
For privacy-related requests: https://starboyautogroup.com/privacy-policy/
Office Hours: Monday – Friday, 9:00 AM – 5:00 PM CST
Acceptance of Policy
By using our services, providing us with your personal information, or making a reservation, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
